Restoring EndNote Tools in Word for MacIntosh Computers

But I'm an Appleseed tester as well, and that's never been seen outside of EndNote 8 to the best of my knowledge. So I'm not clear what is going on. Were I not wedded to EndNote with a library compiled over many years that I don't want to mess up, I'd ditch it in a heartbeat. They were very slow to respond to new versions of Office, macOS, etc, and after awhile that becomes something I'd rather not have to deal with anymore. In the old days, the folks at Thompson I dealt with as a beta tester were old fashioned and a bit stodgy I mean, if you didn't find a bug, you didn't get a free beta; that sort of nonsense.

But at least the app worked well. Now, not so much. So my advice: Just my gut feeling. Thanks dtoub. Things are looking bad to those of us who like you and me have a long-term commitment to Endnote. In parallel to this board, I have raised a case with technical support directly. Here is the lastest message I sent to them, sent about 90 minutes ago:. I am sorry to hear you are having these issues.

Cite While You Write (CWYW)

I found the case you submitted to Technical Support. As we state on our compatibility page, EndNote X8. We'll need to investigate why you are having the issues you are seeing. Here is the screengrab you asked for. As you can see, it shows signs of two previous attempts by me to follow advice on your website to make sure that the bundle was in place - the original bundle I found after my first use of Ennote 8.

I am glad to see that you are standing by the compatibility statement made by your company in respect of OSX For the moment, I shall continue to cherish the hope that you can give me advice that will resolve this problem in a relatively straightforward way - though I still don't see why the customiser did not do the job right first time when it gave me a zero size bundle.

If you see any other files, remove them. Endnote Tools did indeed appear in the Tools menu, when I restarted Word, and the Endnote strip appeared. Now I have restarted Word, Endnote no longer appears in the Tools menu, and the Templates and Addins window appears as in the attached file. I therefore await further advice on how to get Word for Mac Meanwhile, one small point: In the process I seem to have deleted two files, which no longer appear in the Templates and Add-ins window:.

I have tried restarting my Mac in the hope that the two Cwyw items will reappear, but they don't. How can I get them back, please?

EndNote Library Management

I am sure they will be needed in the end! This is of course a minor problem, in comparison with the huge elephant of a problem caused by the fact that so far at least Word and Endnote 8. To solve that, I can only wait patiently for more advice from Jason and his colleagues. Sorry - I for about five seconds, I inadvertently marked my preceding post as an accepted solution. Alas, it was nothing of the kind! EndNote General. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.

Solved: What combination of OS X, Endnote, Word just WORKS - EndNote Community

Search instead for. Do you mean. There I saw: Macintosh compatibility and system requirements What you need: Mac OS Same problems as before. Report Inappropriate Content. Message 1 of 25 2, Views. I'm coming to the end of a working day here in Europe.

Now that's reasonable, isn't it? Message 2 of 25 2, Views. Message 3 of 25 2, Views. Here is the lastest message I sent to them, sent about 90 minutes ago: Just to note that your representative called me an hour or so ago.

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Open your hard drive and go to the following folder: Cite While You Write: EndNote X8 X9: Cite While You Write" folder or if this file is not the most up to date version , you can follow these steps: Run this file and follow the steps to install the tools in Word. Skip step 3. Go to the folder "[Hard Drive Name]: Application Support: User Content: If you have trouble finding the above location you need to click on Finder in the Dock the icon of a face to the right of Finder click on the Go menu then click on Computer then click on the Macintosh Hard Drive.

You should then be able to follow the path above. In non-English versions of Word, the folder named "Startup" may be called "Start" or be in the localized language of Word.

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Start EndNote and then start Word. Please follow these steps for EndNote X8 Only: Quit Word. Place this file in the "[Hard Drive Name]: Word" folder. Start Word and look for the EndNote tab in the Ribbon. Do the following to resolve this: Create a compressed backup of the library. Open Finder, hold down the "Option" key on your keyboard and go to the "Go" Menu and choose "Library" then open the "Preferences" folder.

If the Library folder is still not visible, try holding down the "Shift" key instead of the "Option" key with macOS Sierra or later.

Browse to is the "[Hard Drive Name]: Tools are Missing, but everything appears correctly configured: If the issues persist, Try resetting your word preferences: Find and drag the Nomal. To access this folder, please click on the Go menu of your Finder and then press the "Option" key on your keyboard. Library should then appear as an option in the Go menu. Click this and proceed to Group Containers: Drag them to the desktop and rename.

The location would depend on the version of Word: Word and Click on the Go menu of your Finder and then press the "Option" key on your keyboard. Click this and proceed to Application Support: User Templates to find the Normal. Word Microsoft User Data. Word X: Microsoft Office X: